Refund policy

RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the Contract which can be exercised within 14 days of receipt of the purchased goods. The Customer must contact the company by email at ordini@gassadamante.com to carry out the return procedure. For further details on the procedure, consult the "I want to make a return" page on our website.

The Customer must return, at his own care and risk, to the address indicated above, the purchased products, intact and complete (including any original packaging of the item), no later than 14 days from receipt of the purchased Products . For the sole purpose of expiry of the aforementioned 14-day period, the starting point of the return process coincides with the moment in which it is formally requested via the email indicated above. The withdrawal can be exercised for the entire Product purchased and cannot therefore be made in relation to only a part of the goods ordered.

Conditions:

  • The items must not have been worn, washed or altered and must not show any signs of use.
  • Each item must be returned including all original labels, packaging and accessories received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way.
  • In the event that the Customer receives defective goods, or that errors occur in shipments by Gassa d'Amante Milano SRLS, he is required to follow the same instructions above (return). Gassa d'Amante Milano SRLS reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to its premises.
  • Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns of such items will be refused and returned to the Customer if the transparent hygienic protection label has been removed, or if the items show signs of use.
  • All returned items are subjected to inspection and must comply with all parameters listed in the return procedure.
  • Withdrawal and returns are not permitted for personalized products.
  • The return must be delivered to the courier already packaged in order to allow transportation without damaging the items inside.
Upon verification of the integrity of the product (as per the General Contract Conditions), the cost of the item(s) will be refunded while the shipping costs paid at the time of purchase will be retained by Gassa d'Amante Milano SRL. In all cases in which the withdrawal is not legitimately and validly exercised by the Customer, Gassa d'Amante Milano SRL will return the Product to the Customer, at the risk and expense of the latter; the Customer will also have to take care of the organization for the return of the goods. In the event that the returned Products are damaged during transport for return to Gassa d'Amante Milano SRL. the Customer will be informed of the damage detected within the second working day of receipt of the Products, in order to allow the Customer to in turn inform the courier and assert his reasons against the latter and, at the same time, return the Products to the Customer damaged during transport, at the risk and expense of the Customer.If the withdrawal is exercised in accordance with the provisions of current legislation, Gassa d'Amante Milano SRL will refund the sums paid by the Customer. The refund of accepted returns will take place free of charge, in the shortest possible time and in any case within fourteen days from the date on which Gassa d'Amante Milano SRL received confirmation from its warehouse of the arrival and acceptance of the return. Gassa d'Amante Milano SRL will not give notice of the delivery of the return to its warehouses by the courier, the customer can personally inquire about the delivery via the courier to whom the return shipment was entrusted. The customer will receive an automatic email from our banking institution confirming the refund by Gassa d'Amante Milano SRL. within the expected 14 days. Gassa d'Amante Milano SRL is not responsible for the crediting times of the refunded amount which are totally regulated by the issuing companies of the credit cards used.