Refund policy

RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the Contract which can be exercised within 14 days of receipt of the purchased goods. The Customer must contact the company by email at info@gassadamante.com to carry out the return procedure.

The shipment must take place at the following address: Savona, piazza Goffredo Mameli 21 red, Savona, SV, 17100, Italy.

The Customer must return, at his own risk and risk, to the address indicated above, the products purchased, intact and complete (including any original packaging of the item), no later than 14 days from receipt of the Products purchased. . For the sole purpose of the expiry of the aforementioned term of 14 days, the Products are considered returned when they were delivered to the shipper. The withdrawal can be exercised for the entire purchased Product and cannot therefore be operated in relation to only a part of the ordered goods.

Conditions:

  • The garments must not have been worn, washed or altered and must not show any signs of use.
  • Each garment must be returned including all original labels, packaging and accessories received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way.
  • In the event that the customer receives defective goods, or that errors occur in shipments by Gassa d'Amante Milano SRLS, it is required to follow the same instructions above (return). Gassa d'Amante Milano SRLS reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises.
  • Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns of these items will be refused and returned to the Customer if the transparent hygienic protection label has been removed, or if the items show signs of use.
  • All returned items are inspected and must comply with all the parameters listed in the return procedure.
  • Withdrawal and returns are not allowed for customized products.
  • The return must be delivered to the courier already packaged in order to allow it to be transported without damaging the items inside.
Upon verification of the integrity of the product (as per the General Contract Conditions), the cost of the item / s will be reimbursed while the shipping costs paid at the time of purchase will be retained by Gassa d'Amante Milano SRLS. In all cases where the withdrawal is not legitimately and validly exercised by the Customer, Gassa d'Amante Milano SRLS will return the Product to the Customer, at the latter's risk and expense; the Customer must also take care of the organization for the return of the goods. In the event that the returned Products are damaged during transport for return to Gassa d'Amante Milano SRLS. the Customer will be informed of the damage detected within the second working day from receipt of the Products, in order to allow the Customer to inform the shipper in turn and assert his reasons against the latter and, at the same time, will return the Products to the Customer damaged in the course of transport, at the risk and expense of the Customer. If the withdrawal is exercised in accordance with the provisions of the current legislation, Gassa d'Amante Milano SRLS will refund the sums paid by the Customer. The refund of accepted returns will be free of charge, in the shortest possible time and in any case within fourteen days from the date on which Gassa d'Amante Milano SRLS received confirmation from its warehouse of the arrival and acceptance of the return. Gassa d'Amante Milano SRLS will not notify the courier that the return has been delivered to its warehouses, the customer can personally inquire about the delivery through the forwarder to whom the return shipment has been entrusted. The customer will receive an automatic email from our bank which will confirm the refund by Gassa d'Amante Milano SRLS. within the foreseen 14 days. Gassa d'Amante Milano SRLS is not responsible for the timing of crediting the refunded amount which are fully regulated by the issuing companies of the credit cards used.